A maintenance contract from K-Tec Automation will ensure the reliability of your installation in the long term.
Our contracts ensure Our Clients receive a professional level of support for the system installed on their site. At-hand assistance will guarantee each system is operating at an optimum level, eliminating potential breakdowns and possible hardware faults which can be eradicated through routine maintenance visits carried out throughout each 12 month period.
Our experienced engineers will provide a friendly, hands on approach to any queries you may have about the system. Training and guidance on the system operations can be provided to ensure shared knowledge is readily available to the end user.
Why Choose Maintenance?
- 6 scheduled visits per 12 Months period
- Routine software backup
- At hand telephone support
- Training if required
- Assigned support engineer
- Advice on upgrades
Maintenance & Support Packages
Support Type 1
Maintenance
Maintenance Period: 12 Months
Contract Duration: Up to 48 months (optional)
This will incorporate all checks and inspections detailed in a tailored maintenance document.
This will consist of 6 site visits per 12 months.
Support Type 2
Telephone Support
Support Period: 12 Months
Contract Duration: Up to 48 months (optional)
In this package we offer full telephone support during the hours of 9.00am and 5.00pm. All support calls will be directed to a K-Tec specialist engineer with specific knowledge of the system on site. This will include any necessary research work carried out by K-Tec personnel. This support is also inclusive of 10 out of hours support calls.
Any additional calls will be subject to charge.
Emergency Callout
Our callout system will ensure rapid response to unforeseen breakdown
Whether you have taken out a maintenance contract with K-Tec Automation or not we still offer emergency callout support to any site within UK and Europe. (Note: Our telephone details are detailed in the Contact page of the K-Tec Automation site) You will be directed to one of our experienced engineers who will provide immediate support and assess the extent of the fault before a skilled engineer is deployed to site.
Our rapid callout procedure ensures the downtime of critical equipment is kept to a minimum. You'll have complete piece of mind knowing that, should you be unfortunate enough to experience a failure, you're in safe hands and will be up and running as quickly and smoothly as possible.
Our Aim
It is our aim to provide a professional service to Our clients throughout their maintenance period to ensure maximum performance of their installed systems. We can guarantee cost effective support that will keep your installation routinely inspected to mitigate the risks associated with the continued operation of software and hardware packages.
With a desired past of intricate systems designed, developed and commissioned for high end projects for over 10 years, K-tec Automation are delivering a standard recognised throughout the United Kingdom and European marketplace.
We have a fully flexible approach to suit each clients requirements and minimise the impact on your business
We Work around you ...
Once a maintenance contact is taken out we plan and schedule our visits around you. Our visits are scheduled in advance so you have oversight of our oncoming visits for the months ahead.
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